Terms and Conditions

The use of the TresorParis site is governed by the below Terms and Conditions and by making a purchase, this indicates your acceptance of these terms and conditions. 

TresorParis.com is owned and operated by M&L Gold Limited, a private limited company registered in England.

Prices
All prices displayed are shown in GB Sterling and are inclusive of Value Added Tax(where applicable). Postage, packing and insurance is displayed and charged accordingly. TresorParis reserves the right to change the advertised price at any time.

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

Payment
For your convenience, we offer the following payment methods:

· All major Credit cards: Use your VISA, DELTA, ELECTRON,JCB, MAESTRO, MASTERCARD, SOLO AND SWITCH.

TresorParis reserves the right to refuse service to any customer or require verification information from the card-issuer prior to dispatch of the goods. All suspected fraudulent activities will be reported to the authorities.

Orders
Goods manufactured or any process is to be applied to the goods by TresorParis, in accordance with a specification submitted by the customer. The customer shall indemnify TresorParis against all loss, damages, cost and expenses awarded against or incurred by TresorParis in connection with or paid, or agreed to be paid by TresorParis in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from TresorParis use of the customer’s specification.

Delivery
We aim to deliver all goods in stock within 1-2 working days, unless an item is out of stock. If an item is not in stock or in the case of a special order, we normally have an average delivery lead time of 3 weeks. Any dates quoted for delivery of the goods and/or the supply of services are approximate only and TresorParis shall not be liable for any delay in delivery or supply however caused.

Returns
We are confident that you will be delighted with your purchase. If, for any reason, you are not satisfied with your order, or you order is faulty you must report it immediately and return it for an exchange or refund within 7 days of receiving your purchase. Return the item un-used in its original condition and packaging by registered post to our address, with a reason for the refund or exchange. Only at TresorParis’s discretion would special orders be accepted for returns and refund. Under no circumstances the refund will exceed the price originally paid for the item / items. Delivery and postage charges are not refundable. No refunds will be issued without the original invoice.

IMPORTANT: When returning your item, you are responsible for insuring the package for the full purchase price. We recommend that you return your item by Royal Mail Special Delivery, which includes insurance. If you do not insure the package and keep a receipt of insurance you will be held responsible should any loss or damage occur

Damaged goods
If any item is delivered faulty or broken, and is rejected it must be returned to us within 7 days, along with full details of the order and the invoice number and date. Each piece must be in it's original packaging (where possible) with the product code clearly stated.

Items will only be credited or replaced if the damage occurred prior to delivery, or if it is clear that the problem is due to a manufacturing fault. Items appearing to have been damaged due to wear and tear or mistreated in any way cannot be guaranteed for a refund or a replacement. Credit notes and replacements are issued at TresorParis's discretion.

Complaints
If you have a complaint to make please email us at complaints@TresorParis.com. We endeavour to respond to complaints within 5 working days.

We treat all complaints seriously and will try to resolve the issue immediately, if this is not possible we will give you a time scale. If the problem is not resolved to your satisfaction we would be happy for it to be reviewed by a recognised arbitration body.

Website content
Any information found on the site is intended for guidance only. The website and the products described in it are subject to change without notice. Copyright in the website, its design, layout, look, appearance, information and graphics remain the property of TresorParis (M&L Gold Ltd). The contents of the website may however be downloaded printed or copied for personal use only. The site may contain links to other web sites. We accept no responsibility or liability for the content of web sites which are not under our strict control. We do not guarantee that the site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

Specification
We have endeavoured to ensure that all descriptions of size, weight, style, dimensions etc. are correct.

Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from (but not limited to) acts of God, acts of war, civil commotion, riots, flood, drought, fire, industrial disputes and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

These terms and conditions shall be governed by and construed in accordance with the laws of England, whose Courts shall have exclusive jurisdiction.

These terms and conditions do not affect your statutory rights.